Tuesday, November 11, 2014

Feedback given on Zinzi Wits in the Nokia Case

Hi there Zinzi,

First of all it was nice to read a flawless post in terms in written English! In terms of style it was pleasant to read and I think it contained all elements. It always works very well to start off with a clear theoretic definition of the key concept like coercive isomorphism like you did, so well done.

When I saw the video I at first also had similar thoughts that the role play theatre was rather distracting and disturbing from what they both wanted to achieve, however on second thought I changed my mind as the women who did the audit were not phased about it at all. They just did their job anyway in a very smart way by giving the right reactions that satisfied both ends. I could start a whole discussion here on culture and that in France for instance you need to first have elaborate dinners, talking about art etc, without any mentioning of business before you actually can get deals done, etc., but for now I think you took on an interesting point of view. Just be aware that there are more than one ways to reach a goal. I also think we have to see this movie in the light of Nokia being one of the pioneers in auditing these sort of things, so there were very few previous experiences to learn from. Currently there is much more attention for these sustainable matters and industry can jointly guide their suppliers towards a more sustainable production so I agree with this suggestions. 
Certification is the way forward and I think we saw Nokia take the first steps in this long term effort. However as I said before I do think that human communication will always play an important role that cannot be put aside because of the fact that the communication is inefficient. I think that communication should be judged on its effectiveness in reaching their goals.

Well, as you can see I only discussed things, but have no actual feedback in terms of things that are missing. So overall I would like to say keep up the good work.


Jody Milder

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